François Soualhi

Global Customer Success Account Manager

As a Customer Success Account Manager (for Schneider Electric, Idemia, Vallourec, Sidel, Airbus), I am the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.
The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
I am front and center with my customers supporting their digital journey and empowering them to achieve more!

Key Accountabilities include:
• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Partner with my customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Senior Global Service Delivery Manager

As a Global Service Delivery Manager (for BPCE, Nexity and Air Liquide) :
• Forecast and prepare the budget, conduct different sale stages to secure the billing and upsell
• Act as SPOC for rolling out Microsoft products (Cloud and on prem): expertise transfer, health check, support on development, incident and crisis management
• Influence and interact with BDM, global procurement and CxO
• Manage virtual team WW (about 20 people, matrix organization) and delivery orchestration
• Accountable for Cloud deployment and adoption
• Dashboard definition and KPI review
• Build strong relationship and have an excellent understanding of customer use case / business stake
• Raise opportunities in term of services and solutions

Co-Founder

Design stands for i-Pads and tablets : www.ninki-up.com

• Development
• Implementation of the strategy
• Prospection

Co-Founder

http://eloonasolutions.com

• Development
• Development of the legal framework
• Implementation of the strategy
• Prospection
• product design :

– Tenlight
Educational site for parents who want to understand how the school works and help their children to learn (Youtube).

– La Fabrique à Réfléchir
Extra school workshops and camp for children from 1 to 9 years old

– « Au pays des mots »
Edition of a book to learn very visually the rules of French grammar.

Technical Account Manager

As a Technical Account Manager (for L’Oréal, LVMH, AXA, Ardian, Generali) :
• Maintained over 95% Customer Satisfaction for all customers
• Access to BDM by demonstrating customer full engagement and thanks to the trust relationship building
• Developed a full dashboard by using support data to better understand customer issue and behavior technology/process/people)
• Responsible for the growth of the Premier contract
• Part time service sales representative

Internal IT System Engineer

Responsible for the efficiency and administration of Windows, Active Directory, Lotus Notes, VMWare and Citrix systems.

• Technical contact for subject related to system environment.
• Operational management of five on-site technicians.
• Advise and assist the help desk (eight technicians) and a system administrator.
• Breweries infrastructures consolidation.
• Responsible for administration and efficiency of Active Directory 2003.
• Definition of the process for the updates deployment.
• Definition and implementation of data access policy.
• Implementation of Internet access control through a Bluecoat proxy and Websense.
• Implementation of VMware and server virtualization.

IT System Engineer

• Training and assistance to the support team (level 1 and 2), after migrating NT 4 to Windows 2000.
• Administration of Active Directory and Lotus Notes.
• Establishment of the antiviral strategy (SUS, Norton Antivirus, Trend Antivirus).
• Implementation of Citrix Metaframe.
• Implementation of an environment to deploy masters and packages.
• Scripts maintenance and optimization.

Consultant

European software company focusing on voice-data-image convergence and mass deployment.
System engineer specialized in automation and mass deployment of operating systems and applications.

• In charge of the technical support center (three technicians).
• Restructuring of IT production environments.
• Definition and implementation of client/server configurations.
• Installation, administration and maintenance of Windows NT 4.0 and 2000 domains
• Installation and maintenance of DNS, DHCP, RAS, Proxy, Exchange servers.
• Migration from Windows NT 4.0 domains to Windows 2000 architectures.

BAC +5

The role of the expert in Open Computer Systems Engineering is to design, build and manage information systems in an increasingly complex environment, requiring the storage, management and maintenance of large amounts of data, in particular ensuring the compatibility and interoperability of the networks involved (local networks, internet) as well as their security against intrusion threats.

Here are the five major sets of activities:
• The architecture of computer systems
• Storage and management of databases
• Software deployment
• Securing systems and networks
• Conducting IT projects in open systems

BAC +4

Information Technology

BAC +2

Information Technology

PL-900 : Microsoft Certified: Power Platform Fundamentals

Earners of the Power Platform Fundamentals certification are users who aspire to improve productivity by automating business processes, analyzing data to produce business insights, and acting more effectively by creating simple app experiences.

MS-900 : Microsoft 365 Fundamentals

Earning the Microsoft 365 Fundamentals certification demonstrates an understanding of the options available in Microsoft 365 and the benefits of adopting cloud services, the Software as a Service (SaaS) cloud model, and implementing Microsoft 365 cloud service.

Accessibility in Action

Earners of the Accessibility in Action digital badge have demonstrated their knowledge and skills in creating an inclusive culture, implementing accessibility best practices, presenting inclusively, and hosting inclusive events.

Earners understand how accessibility is part of Microsoft’s mission of empowering every person and every organization on the planet to achieve more and are dedicated to creating accessible and inclusive experiences for everyone.

AZ-900 : Microsoft Azure Fundamentals

Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.

Value Negotiation

The 5-week course provides the foundation content and practical application of the Value Negotiation system, and how sellers at Microsoft can apply this system to maximize the value both parties can achieve through their sales negotiations.

This badge confirms the completion of the program and the recipient has met the course requirements.

Insight Selling

Earners of the Microsoft Global Challenger badge completed the 7 weeks course that provides the foundation content and practical application to deliver a differentiated experience for the customer by focusing on teaching the customer something about their business, tailoring the conversation and guiding the customer through the buying process.

These individuals have proven themselves to be valuable partners to customers.

Lean IT Foundation

ITIL v.3 Foundation

ITIL v.2 Foundation

CCA – Citrix Metaframe XP Presentation Server : Administration.

1Y0-222

Microsoft Certified System Engineer

MCSE

Designing a Microsoft Windows 2000 Directory Services Infrastructure

70-219

Designing a Microsoft Windows 2000 Network Infrastructure

70-221

Implementing and administering a Win2000 AD Services Infrastructure

70-217

Implementing and administering a Win2000 Network Infrastructure

70-216

Installing, configuring and administering Win2000 Professional

70-210

Installing, configuring and administering Win2000 Server

70-215

Migrating from Microsoft Windows NT 4.0 to Microsoft Windows 2000

70-222

Volunteer

The non-profit association is a space of dialogue, creativity and creation in various fields between France and Tunisia.

ACTIF draws its strength from the involvement and diversity of the expertise of its members. It has set itself the objective of implementing all possible means to promote and carry out innovation actions in the field of new technologies, the economy, culture, humanitarian aid and development aid.

Thanks to the expertise of its members and its strong network woven over the years, ACTIF has been able to realize large-scale Franco-Tunisian and Tuniso-French projects that have allowed the two countries to work in close collaboration and in an interest common economic

Through its dual culture drawn from both shores of the Mediterranean, the association is an important player in the creation of an exchange platform between Europe and the Maghreb in general, and more specifically between France and Tunisia.